Wednesday, December 25, 2019

Best Writing Paper Explained

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Tuesday, December 17, 2019

Tesco - Customer Service Essay - 1619 Words

Tesco Ââ€" Customer service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Todays world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations. To achieve†¦show more content†¦Payment facilities: Customers want the company to provide a variety of payment facilities. (E.g. credit card, cash) so they can pay for the goods easier. Facilities: Customer may need a rest place and toilet when they shop in Tesco. Disable will need a lift and disable toilet. Customer with kids or baby will need some facilities for them. The needs and expectations of internal customers: Information and Assistance: Internal customers need to get the new information about the company and get assistance on employment law in relation to personnel problems. Communication: Employees of Marks Spencer are kept well informed of the performance and objectives of the group through personal briefings, regular meetings and e-mail. Regular stock: They need regular stocks of advertisements, printed forms and to buy stationary and repair. Inter-shop computer: Internal customers want rapid processing of transactions through the inter-shop computer system. Complaints: If they are dissatisfied with the services of head office or regional shops, they need to be able to make a complaint. Services: Internal customers need politely given services. Delivery on time: They want documents that are sent from other offices delivered on time. Training: New workers will be relatively unproductive if they received no job-related training. Payment:Show MoreRelatedCustomer services at Tesco4812 Words   |  20 PagesMethods used by Tesco to monitor if good customer service is taking place. If Tescos know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tescos is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcherRead MoreTesco : Customer Services And Meeting The Needs And Expectation Of The Customers2213 Words   |  9 Pagesorganisation which Tesco and I will link the expectation of client to the organisation and the method they use to provide the Services and meeting the needs and expectation of the customers. How the organisation provides customer services. Tesco is worldwide organisation which is well known in providing services to their customers, the organisation is been operating since the early 1924 providing services to consumers. Tesco provide their services to its customers, there are many type of services that TescoRead MoreA Critical Study Of Service Quality And Customer Satisfaction At Tesco2307 Words   |  10 Pagesstudy of service quality and customer satisfaction at Tesco, Uk. Student: Margeanu Vlad ID: K1122783 Supervisor: Dr. Emmanouil Noikokyris Kingston University Word count: 2042 1 i Content Title 1 i Contents 2 Abstract 3 Literature review 4-6 Methodology 7 Conclusion 8 Action Plan 8 References 9 2 Abstract: The dissertation will examine the service quality of Tesco and how satisfied are customers with Tesco’s customer service. Customer satisfactionRead More Tescos Customer Service Essay1603 Words   |  7 PagesTescos Customer Service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitorsRead MoreHow functional areas link1130 Words   |  5 PagesIn this assignment I will be discussing how functional areas link with each other within Tesco. The functional areas in any business can’t work alone; they must interact with other departments and have good communications within them. Most functional areas in Tesco deal with external people or organisations, these are called external links. For example, suppliers, which are usually contacted by the purchasing or production function to make orders; the RD department then contacts specialist suppliersRead MoreCustomer1411 Words   |  6 Pagesa successful company should focus on its products and profits. But now, marketers tend to regard satisfying customer needs as one of the key elements of achieving success under contemporary marketing environment where is filled with fierce competition. This indicates that many firms nowadays always attempt to identify customer needs and concentrate its production and strategies on customer demand in order to survive in the market. This essay will firstly clarify the reasons behind the trend, whichRead MoreStakeholders Of A Business Organization1120 Words   |  5 Pagesthe sales. Workers want to work to earn high wages and keep their jobs. Employees are an important part of T esco as they are the company backbone, it is important that Tesco employees are kept happy and highly motivated within work to provide the customers the best possible customer service. †¢ Managers- The managers take care of the employees. Managers are concerned about their salary. Tesco have managers to keep employees in order and make sure they know their specific job duties. External Stakeholders:Read MoreD1 Evaluate the Influence Different Stakeholders Exert in One Organisation1461 Words   |  6 Pagesgoing to evaluate the influence that stakeholders exert on Tesco. I will be evaluating the following stakeholders: customers, employees, shareholders, suppliers, the government and owners. The first stakeholder I am going to evaluate is customers which are external stakeholders. Customers contribute to profit levels and turnover through buying products and services. People are stakeholders in a company for financial reasons, customers do not want to have to spend an excessive amount of money toRead MoreThe Success Of Tesco And The Uk Supermarket Industry1143 Words   |  5 Pagesit is based upon capturing market share in the best possible manner to enhance the brand appeal and acceptance in the long run. Tesco is one of the largest supermarket chains in the UK, with a huge brand presence. It has introduced loyalty schemes that have been successful in attracting customers, along with enhancing the brand’s appeal and success. The success of Tesco is well known along with the fact that the brand lacked success in gaining the top position in the supermarket industry, when itRead MoreTescos Functional Areas1270 Words   |  6 PagesFunctional areas In all companies there are many different tasks which need to be carried out regularly, in order for the business to reach its aims and objectives. Stock needs to be brought, the bills and finances need to be controlled, and customer service issues dealt with and so on. In a small organisation one or two people may do all the jobs, whereas in a large organisation people have to be specialized in many different individual tasks. In a large company it is easier to identify the separate

Monday, December 9, 2019

Outline and Evaluate Types of Attachment free essay sample

‘Strange Situation’ study aim was to investigate what type of attachment the infants had to their caregiver. Therefore, Ainsworth used 12 to 18 months infants in an experiment to test this. Ainsworth had several conditions to allow the observer to identify what reaction the infants are showing and hence, which attachment type. In a play area room, the infant and mother spent some time playing, suddenly the mother leaves (reaction of baby will be observed), then she will come back and reaction of the baby will be analysed again. Then a stranger will enter the room (analysing the infants reaction and behaviour), then mother leaves (analysing the infant reaction and behaviour) and mother enters again. Ainsworth found that there are three types of attachment, 70% were secure attachment, 15% insecure avoidant and 15% insecure ambivalent (resistant). In evaluation, psychologists argue that Ainsworth study is very reliable, as the study has been replicated in several countries and similar results have been found. We will write a custom essay sample on Outline and Evaluate Types of Attachment or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page For example Van Ijzendoorn and Kroonenberg (1988) conducted a Meta analysis and found that attachment can be seen universal and in all countries secure attachment was the main attachment. However, critics also criticise that insecure avoidant and ambivalent has been different levels in different countries. Therefore it can be argues that Ainsworth study is not reliable as it doesn’t give the same result when replicated. In addition, the experiment has high ecological validity as it very likely that the infant will be in circumstances were it will left alone and meet strangers, therefore can be easily related to real life. However, it is also arguable that that the departure of the mother in a strange place can be very stressful for the infant. Therefore, some psychologists argue that conducting the experiment in the infant’s home can cause less stress and can be a suitable solution, like Schaffer and Emerson used in their study of attachment. Furthermore on this evaluation, Kagan argued that Ainsworth theory emphasis the role of mother too much and ignores temperament of the baby such its personality. In conclusion, the study has been well done both reliability and validity high, allowing the study to be accurate and showing the types of attachment successfully. Even though they are some limitations I believe that these limitations do not affect the findings, and are only mild limitations. (My teacher gave this 11/12 and said that in my evaluation I should include the BPS.

Sunday, December 1, 2019

Organizational Change Essay Example

Organizational Change Paper Organizational Change Slide 1 Organizational change is a process that is geared towards the pursuit of becoming better. These changes can be brought about by different factors. To fully grasp organizational change, it is a structural method that involves change in both process and concept. Change at the process level refers to the procedural shift in achieving the desired outcome, while change in content refers to the descriptions of the changes that an organization has actually undertook (Barnet Carroll, 1995). Nine Reason’s for Organizational Change Slide 2 The need for change can be brought about by different reasons. Robert W. Swaim in his article suggested nine reasons organizations need to change. The first reasons is crisis, this can come in different form: political, social, financial, religious and the like. Second to the line is Performance Gap, this happens when the vision mission and goals of an organization is not met, then the need to do organizational change is vital. Third reason is New Technology, the advance of new technology which brings positive impact to the company can be a great reason for change. Fourth reason is Identification to Opportunities, competition in the field can bring about the need to undergo organizational change. Fifth reason is Reaction to External and Internal Pressures, management and employees can impact internal change, while clientele, competition, change in government regulations, shareholders, financial market and the like are examples of external pressure. Sixth reason is Mergers and Acquisitions, when organizations are merged or an organization is acquired or reacquired, then the need to revamp the process and content is helpful for the company. We will write a custom essay sample on Organizational Change specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Organizational Change specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Organizational Change specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Seventh reason is Change for the Sake of Change, administration turnover can cause organizational change. New administration would most likely want to prove something and so they change for the sake of change. Eight reason happens when new engineering fads bloom and the company think it sounds good and so they implement the change. The ninth reason is Planned Abandonment, this happens when an organization abandon products, market, resources, in exchange to new opportunities (Swaim, 2011). Many nursing homes still uses paper charting and papers are prone from getting burn and risk of being read by any unauthorized individuals. Due to the fact that the process of electronic charting has started, other nursing home will have to re-evaluate their mission and vision in order to move toward change. Using computers at work allows nurses to do their job efficiently and safely. Many patients and their families are gearing towards the advancement of new technology to be able to deliver safe and effective health care. Identification of opportunities brings competition to the market which allow patients to better options. The health care government and patients can also put pressure to healthcare organizations to improve their services. The desire for change can impact the lives of many patients which are always re-evaluated for its effectiveness. New administrators can facilitate this change at any time they want with stakeholders in mind. New opportunities arise causing better health services and new creating technology to change the way health care system work. Statistic of EMR Use Slide 3 The table presents the data from Center for Disease Control and Prevention (CDC) in the United States. It reflects the trends in percentages of office-based physician with EMR/EHR systems from 2001-2012. In the 2012 survey, 10,302 physicians participated in the survey. It can be gleaned on the graph that a decline in the use of EMR/HER is observable since two years from 2011. This decline can be attributed to the lack of knowledge and training in the use of the system. However, EMR/HER system has gone up higher starting the year 2004 to present. It can be observed from the graph that from 2011-2012 has the highest percentage compared to the rest of the year gaining roughly about 14. 8 percent from 57% t0 71. 8 % (Hsiao, 2012). Advantages of EMR Slide 4 As America’s hospitals venture farther into the electronics age, nurses are beginning to recognize the benefits the Electronic Medical Record (EMR) provides both to their patients and their profession (Orlovsky, 2005). It provides fewer medicals errors by reminding the staff when the next medication is due, better patient plan of care, and improved patient safety such as falls and pressure sores (Furukawa et. al. , 2011). Electronic medical records can also improve quality care for patients due to accessibility of the whole interdisciplinary team for faster delivery of health care service (Furukawa et. al. , 2011). Paper records increases risk being burned and submerged into water. Organizational Change Essay Example Organizational Change Essay Organizational Change Slide 1 Organizational change is a process that is geared towards the pursuit of becoming better. These changes can be brought about by different factors. To fully grasp organizational change, it is a structural method that involves change in both process and concept. Change at the process level refers to the procedural shift in achieving the desired outcome, while change in content refers to the descriptions of the changes that an organization has actually undertook (Barnet Carroll, 1995). Nine Reason’s for Organizational Change Slide 2 The need for change can be brought about by different reasons. Robert W. Swaim in his article suggested nine reasons organizations need to change. The first reasons is crisis, this can come in different form: political, social, financial, religious and the like. Second to the line is Performance Gap, this happens when the vision mission and goals of an organization is not met, then the need to do organizational change is vital. Third reason is New Technology, the advance of new technology which brings positive impact to the company can be a great reason for change. Fourth reason is Identification to Opportunities, competition in the field can bring about the need to undergo organizational change. Fifth reason is Reaction to External and Internal Pressures, management and employees can impact internal change, while clientele, competition, change in government regulations, shareholders, financial market and the like are examples of external pressure. Sixth reason is Mergers and Acquisitions, when organizations are merged or an organization is acquired or reacquired, then the need to revamp the process and content is helpful for the company. We will write a custom essay sample on Organizational Change specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Organizational Change specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Organizational Change specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Seventh reason is Change for the Sake of Change, administration turnover can cause organizational change. New administration would most likely want to prove something and so they change for the sake of change. Eight reason happens when new engineering fads bloom and the company think it sounds good and so they implement the change. The ninth reason is Planned Abandonment, this happens when an organization abandon products, market, resources, in exchange to new opportunities (Swaim, 2011). Many nursing homes still uses paper charting and papers are prone from getting burn and risk of being read by any unauthorized individuals. Due to the fact that the process of electronic charting has started, other nursing home will have to re-evaluate their mission and vision in order to move toward change. Using computers at work allows nurses to do their job efficiently and safely. Many patients and their families are gearing towards the advancement of new technology to be able to deliver safe and effective health care. Identification of opportunities brings competition to the market which allow patients to better options. The health care government and patients can also put pressure to healthcare organizations to improve their services. The desire for change can impact the lives of many patients which are always re-evaluated for its effectiveness. New administrators can facilitate this change at any time they want with stakeholders in mind. New opportunities arise causing better health services and new creating technology to change the way health care system work. Statistic of EMR Use Slide 3 The table presents the data from Center for Disease Control and Prevention (CDC) in the United States. It reflects the trends in percentages of office-based physician with EMR/EHR systems from 2001-2012. In the 2012 survey, 10,302 physicians participated in the survey. It can be gleaned on the graph that a decline in the use of EMR/HER is observable since two years from 2011. This decline can be attributed to the lack of knowledge and training in the use of the system. However, EMR/HER system has gone up higher starting the year 2004 to present. It can be observed from the graph that from 2011-2012 has the highest percentage compared to the rest of the year gaining roughly about 14. 8 percent from 57% t0 71. 8 % (Hsiao, 2012). Advantages of EMR Slide 4 As America’s hospitals venture farther into the electronics age, nurses are beginning to recognize the benefits the Electronic Medical Record (EMR) provides both to their patients and their profession (Orlovsky, 2005). It provides fewer medicals errors by reminding the staff when the next medication is due, better patient plan of care, and improved patient safety such as falls and pressure sores (Furukawa et. al. , 2011). Electronic medical records can also improve quality care for patients due to accessibility of the whole interdisciplinary team for faster delivery of health care service (Furukawa et. al. , 2011). Paper records increases risk being burned and submerged into water.